POLICIES

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When booking with us (excluding Tattoo services), no deposit is required. For Tattoo services, a $150 non-refundable deposit is necessary to secure your appointment, and this amount will be deducted from the total on the day of your service. 

We accept payment by cash and EFTPOS. If you prefer to pay in cash, kindly bring the exact amount, as we do not keep cash on the premises for security reasons.

We kindly provide a 10 minute Grace period for any delays in arriving to your appointment. If you exceed this Grace period, we will need to reschedule your service(s) to ensure punctuality for other appointments scheduled that day.

If you need to cancel your appointment for any reason, we request a minimum of 24 hours' notice. This allows us ample time to offer the space to another Client. Late cancellations made within the 24-hour period will incur a 20% fee of the appointment's total.

In the event of a "No Show," the full amount of your appointment will be charged. Prior to booking any future appointments with us, this outstanding amount will need to be settled.

Our policy does not generally include refunds. However, should you be dissatisfied with the results or any aspect of your appointment, kindly reach out to us within 3 days of your visit. We are committed to providing the best service possible and will make every effort to address any concerns and rectify the situation to your satisfaction.

If the available spaces in Timely do not fit your schedule, kindly reach out to us. We will make every effort to accommodate your needs and find a suitable appointment time for you.